Introduction

Welcome to Cash Arena ("Company", "we", "our", "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website located at https://cash-arena.live (the "Site") and our services (collectively, the "Services").

If you have any questions or concerns about this policy or our practices with regards to your personal information, please contact us at support@cash-arena.live. We will be happy to address any concerns you may have.

Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us. The personal information we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use.

Personal Information Provided by You: We collect names, phone numbers, email addresses, mailing addresses, usernames, passwords, contact preferences, contact or authentication data, billing addresses, and other similar information necessary to operate your account and provide our Services.

Financial and Transaction Data: When you perform top-up transactions or request withdrawals, we collect payment-related information such as transaction IDs, payment method types, top-up amounts, and transaction history. We do not store full payment card details on our servers.

Gaming Activity Data: We collect data related to your gameplay activity, including game history, credit usage, win and loss records, session durations, and in-platform behavior. This data is used to ensure fair play, detect fraud, and improve the gaming experience.

Device and Technical Data: We automatically collect certain technical information when you access our platform, including your IP address, browser type and version, device identifiers, operating system, referring URLs, and pages visited. This helps us maintain platform security and performance.

Social Media Login Data: We may provide you with the option to register or log in using social media account details, such as your Facebook, Google, or other social media account. If you choose to do so, we will collect the information described in the authorization request.

How We Use Your Information

We use personal information collected via our website for a variety of business purposes. We process your personal information based on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. The specific purposes include:

• To facilitate account creation and the login process.
• To process your top-up transactions and manage your credit balance.
• To facilitate gameplay and record game outcomes accurately.
• To process withdrawal requests and verify account identity.
• To send administrative information, account updates, and security alerts.
• To fulfill and manage your orders for contractual reasons.
• To manage user accounts for business and contractual purposes.
• To enforce our Terms of Service, conditions, and policies.
• To detect, prevent, and investigate fraudulent or unauthorized activity.
• To comply with legal obligations and respond to lawful requests from authorities.
• To improve platform performance, features, and the overall user experience.
• To send promotional communications, where you have opted in to receive them.

Sharing Your Information

We may process or share your data based on the following legal grounds. We do not sell your personal information to third parties for their own marketing purposes.

Consent: We may process your data if you have given us specific consent to use your personal information for a stated purpose.

Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests, such as fraud prevention and platform security.

Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of that contract, including processing payments and delivering Services.

Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, including under the Personal Data Protection Act 2010 (PDPA) of Malaysia.

Payment Processors and Service Providers: We may share your information with trusted third-party payment processors and service providers who assist us in operating the platform. These parties are contractually bound to handle your data securely and only for the purposes we specify.

Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies to access or store information when you use our platform. Cookies are small data files placed on your device that help us recognize you, remember your preferences, keep you logged in, and analyze how you use the Services.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function, such as maintaining your login session and processing transactions.
• Analytics Cookies: Help us understand how users interact with the platform so we can improve performance and features.
• Preference Cookies: Remember your settings and preferences for a more personalized experience.
• Security Cookies: Used to detect and prevent fraudulent activity and protect your account.

You may configure your browser to refuse certain cookies; however, doing so may limit your ability to use certain features of our platform. By continuing to use Cash Arena, you consent to our use of cookies as described in this policy.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law, such as for tax, accounting, anti-money laundering compliance, or other legal requirements.

When you close or delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required by law to retain certain records. Transaction records related to financial activity may be retained for up to seven (7) years in accordance with applicable financial regulations in Malaysia.

Data Security

We aim to protect your personal information through a system of organizational and technical security measures. These include SSL encryption for all data in transit, secure server infrastructure, access controls, and regular security assessments.

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We encourage you to use a strong, unique password for your Cash Arena account and to never share your login credentials with anyone.

In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required under applicable Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

Your Privacy Rights

As a user of Cash Arena, you have the following rights with respect to your personal data. You may exercise these rights at any time by contacting us at support@cash-arena.live.

• The right to request access to and obtain a copy of your personal information that we hold.
• The right to request correction of any inaccurate or incomplete personal data.
• The right to request erasure of your personal data, subject to legal retention obligations.
• The right to restrict or object to the processing of your personal information.
• The right to data portability, where technically feasible.
• The right to withdraw consent at any time, where processing is based on your consent.
• The right to lodge a complaint with the relevant data protection authority in Malaysia.

We will respond to all verified requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request to protect the security of your account.

Children's Privacy

Cash Arena is strictly intended for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take immediate steps to delete such information and terminate the associated account. If you believe a minor has registered on our platform, please contact us immediately at support@cash-arena.live.

Third-Party Links

Our platform may contain links to third-party websites, payment gateways, or services that are not operated by Cash Arena. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit before providing any personal information.

Updates to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices, legal requirements, or for other operational and regulatory reasons. When we make significant changes, we will notify you by posting the updated policy on the Site with a revised "Last Updated" date, or by sending a notification to your registered email address.

Your continued use of the Services after the updated policy becomes effective constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our dedicated support team: